Complaint Form



This is the form you need to fill in if you wish to submit your complaint to IOS INVESTMENTS Limited. For help to fill in this form, please speak to one of our Customer Support representative at +27 10 900 0380.

Please fill it on screen and click the ‘Submit your complaint’ button further below, for the immediate and automatic submission of your complaint to IOS INVESTMENTS Limited . Please note that IOS INVESTMENTS Limited cannot accept complaints submitted to it by any other mean/method (i.e. e-mail, telephone, etc.).

Complete, up-to-date as well as accurate information is required to be provided to IOS INVESTMENTS Limited for the proper investigation and evaluation of your complaint. Please note that the below Complaint Form is only indicative and not exhaustive. IOS INVESTMENTS Limited may request further information and/or clarifications and/or evidence as regards your complaint. Moreover, IOS INVESTMENTS Limited may request from you to re-submit a new Complaint Form in case it considers that you have incorrectly and/or falsely completed your Complaint Form.

IOS INVESTMENTS Limited will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.